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Our Privacy Policy

Two donkeys graze on a gentle hill in a bright green paddock, with fencing visible, at the Donkey Sanctuary of Canada.

The Donkey Sanctuary of Canada (DSC) is committed to protecting the privacy of all visitors, supporters, volunteers, donors, and other individuals who interact with our organization. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information.

1. About Us

This Privacy Policy applies to the Donkey Sanctuary of Canada and all associated programs, websites, communications, and services.

2. What Information We Collect

We may collect personal information in a variety of ways, including when you:

  • Make a donation (one-time or recurring) 
  • Become a donkey sponsor or Host Farm
  • Sign up for newsletters or updates 
  • Register for events, tours, or volunteer programs 
  • Contact us by email, phone, or online forms 
  • Interact with our website or social media platforms 

The types of personal information collected may include:

  • Name 
  • Address 
  • Email address 
  • Phone number 
  • Payment information (processed securely through third-party providers) 
  • Donation history and preferences 
  • Volunteer or participant information 

We do not knowingly collect personal information from children without parental or guardian consent.

3. How We Use Your Information

We use personal information to:

  • Process donations and issue tax receipts 
  • Manage sponsorships and donor relationships 
  • Communicate with updates, newsletters, and fundraising campaigns 
  • Register and coordinate volunteers and events 
  • Respond to enquiries and provide support 
  • Improve our website, programs, and outreach efforts 
  • Comply with legal and regulatory requirements 
4. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, or modification.
Access to personal information is limited to authorized staff, contractors, and service providers who require it to perform their duties.

5. Sharing of Information

We do not sell, rent, or trade personal information.
We may share information only in the following circumstances:

  • With trusted third-party service providers (e.g., payment processors, email platforms) who assist in operating our organization 
  • When required by law, regulation, or legal process 
  • To protect the rights, safety, or property of the DSC, its supporters, or the public 
  • All third-party providers are required to safeguard personal information in accordance with applicable privacy laws.
6. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Improve website performance and user experience 
  • Analyze website traffic and usage patterns 
  • Support marketing and communication efforts 

You can adjust your browser settings to refuse cookies; however, some website features may not function properly.

7. Email Communications

If you provide your email address, you may receive updates from us about:

  • Donkey care and sanctuary news 
  • Events and fundraising campaigns 
  • Educational content and impact stories

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Your Rights

Depending on applicable privacy laws, you may have the right to:

  • Access your personal information 
  • Request corrections to your information 
  • Withdraw consent for communications 
  • Request deletion of certain personal data (subject to legal and operational requirements) 

To make a request, please contact us using the details below.

9. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, including legal, accounting, and reporting obligations.

10. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Donkey Sanctuary of Canada

Email: info@thedonkeysanctuary.ca
Phone: (519) 836-1697
Address: 6981 Concession 4, Puslinch, ON N0B 2J0

Dated July 30, 2026